Download Book Managing for Quality and Performance Excellence, 12th Edition - E-Book - Original PDF
Original PDF by James Evans
Information
Format: Original PDF Language: English Edition: 12 Publisher: Cengage Learning (March 1, 2024) Publitshion date: 2024 ISBN: 9780357984789, 9780357984789, 0357984781, 9780357984833, 0357984838, 9780357984840
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Evans' MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 12th EDITION, presents the latest developments in the field as students examine fundamental principles, historical underpinnings of total quality, and quantitative methods and applications, all with a strong focus on Six Sigma and the Malcolm Baldrige framework for performance excellence. Using numerous examples and illustrations of quality management approaches in real organizations, review and discussion questions, cases and experiential projects, it provides a comprehensive foundation for understanding quality management.
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