Download Instructor Resources of A Guide to Service Desk Concepts, 4th Edition - Instructor Resources (Instructor's Manual + Solutions to Review Questions + Test Bank (LMS Packages) + PowerPoint + Other Resources + Image Bank)
Multiple Formats Please note that by purchasing this product, you will only receive instructor resources related to the book. This product does not include the book itself. by Donna Knapp
Information
Format: Multiple Formats Language: English Edition: 4 Publisher: Cengage Learning Publication Date of the Electronic Edition: 2013
?
ISBN: 9781285063454, 1285063457, 9781285663340, 1285663349, 9781285680859, 9781285290096, 9781285981260
$12
$2.4Discount Coupon
Delivery time: Instant
Description
Translate technical expertise into an effective career in computer user support as this leading guide introduces the types of service desks today, the diverse roles and skills needed for success, and the latest ITIL® 2011 best practices.
$12
$2.4Discount Coupon
Delivery time: Instant